Refund & Cancellation Policy

1. Plans & Purchases

WeKlapp, a product of Fussio Labs LLC, offers two ways to access premium features:

• Pay Per Script: A one-time purchase that unlocks all scenes, storyboards, downloads, sharing, and revisions for a single script.
• Subscription Plans: Monthly memberships (Starter or Pro) that provide access to multiple campaigns per month with the full AI pipeline. Enterprise plans are also available with custom pricing.

2. Money-Back Guarantee

Starter and Pro subscription plans are backed by a 7-day money-back guarantee. If you are not satisfied with your subscription for any reason, you may request a full refund within 7 days of your first payment — no questions asked. The guarantee applies to the first billing cycle only and does not apply to subscription renewals or Pay Per Script purchases. To request a refund, contact our support team at support@weklapp.com.

3. Cancellation Policy

You may cancel your subscription at any time through your account settings. Upon cancellation:

• Your subscription will remain active until the end of your current billing period.
• You will continue to have access to premium features until your current period expires.
• No further charges will be applied after cancellation takes effect.
• Your account will revert to the free tier once the current billing period ends.

4. Refund Eligibility

We want you to be satisfied with WeKlapp. Refunds are handled as follows:

• Within 7 days of initial purchase: If you are not satisfied with your subscription, you may request a full refund within 7 days of your first payment. This applies to first-time subscribers only.
• After 7 days: Refunds are generally not provided for partial billing periods. However, we may consider refund requests on a case-by-case basis for extenuating circumstances.
• Monthly plans: If you cancel a monthly subscription, you may request a prorated refund for the unused portion of your current billing period within the first 30 days of your initial purchase.
• Money-back guarantee: Starter and Pro subscribers may request a full refund within 7 days of their first payment, no questions asked. Contact support@weklapp.com.

5. How to Request a Refund

To request a refund, please contact us through one of the following methods:

• Email us at support@weklapp.com with your account email and reason for the refund request.
• Use our Contact form and select "General Question" as the subject.

We aim to process all refund requests within 5–10 business days. Approved refunds will be returned to your original payment method.

6. Non-Refundable Items

The following are not eligible for refunds:

• Pay Per Script purchases once the script has been unlocked and viewed.
• Subscription periods that have already been fully used.
• Charges incurred due to failure to cancel before a renewal date.
• Any third-party fees or taxes associated with the transaction.

7. Changes to Pricing

We reserve the right to modify subscription pricing at any time. Any price changes will take effect at the start of your next billing cycle. We will notify you in advance of any price increases, and you may choose to cancel your subscription before the new pricing takes effect.

8. Disputes

If you believe a charge was made in error, please contact us before initiating a dispute with your bank or payment provider. We are committed to resolving billing issues promptly and fairly. Filing a chargeback without first contacting us may result in account suspension.

9. Contact Us

If you have any questions about this Refund & Cancellation Policy, please contact us at support@weklapp.com